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FAQ

At QualityFood.ae we hope that our services help make your shopping experience a great one.

There are lots of people involved in your online shopping journey, all dedicated to making sure you receive the best service and unique quality.

They receive your order, pick your shopping, pack the items, store the produce and then deliver to your doorstep.

From picking to packing, every staff member is given expert training, so you receive the service and shopping you expect from QualityFood.ae

Picking your Fresh Food

Our pickers always pick the freshest produce with the longest sell-by dates, carefully selecting fruits and vegetables, as if they were shopping for themselves.

They ask themselves 'would I buy it?' so they always send you groceries of the very highest quality.

Packing your shopping

When packing your delivery, our team is trained to separate food and chilled from dry, and to put heavy items at the bottom to avoid any squashing.

Climate - controlled vans

As well as packing your items separately, we also store everything in climate-controlled areas, even in our vans.

This means your shopping is delivered in top conditions and will arrive at the correct temperature.

Drivers are here to help

Our helpful drivers can deliver to your front door or your fridge door, wherever you choose. Just ask our driver next time you have a delivery.

Where we deliver

We Deliver in Dubai, Abu Dhabi, Sharjah,Al Ain and Ajman

Deliveries

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

Payment & Checkout

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

Return & Refunds

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

My Rewards

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

My Order

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

Shopping Basket

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points

New customer Free Delivery, Saver Trial

Q.How do I earn points when I shop on QualityFood.ae?

You will automatically and immediately earn points while shopping online, if the payment type is credit card .However, with the Cash on Delivery payment mode, your points are credited to your loyalty account once we receive the payment.

Q.How do I redeem my coupons & vouchers online?

When you place an order, you can pay using one or more loyalty vouchers. Please input the voucher code in the corresponding payment section during your check-out.

Q.My e-voucher does not work

Please contact us on +971524353400 or email us at customer.service@qualityfood.ae. as soon as possible. We'll be happy to serve you.

Q.How do I check My Rewards points?

In 'My Account' page, go to view My Rewards points history, you will see all details of your orders with the earned points